Insurers Caution Motorists Over Fake Digital Insurance Certificates; How to Verify

The Association of Kenya Insurers (AKI) has called on motorists to verify their digital insurance certificates, cautioning that there may be invalid ones in the market.

In a statement on Thursday, April 24, the association indicated that there may be motorists who have been issued with fake policies, further exposing them to financial risks.

Therefore, motorists are advised to verify whether their certificates are authentic through USSD or the Bima Yangu mobile app.

"While motor insurance is mandatory in Kenya, it remains vulnerable to widespread fraud, exposing drivers and passengers to risk," read the advisory in part.

"Since the rollout of digital motor insurance certificates in 2020, customers have enjoyed convenience and real-time access. However, having a digital certificate alone is not enough, it must be verified."

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‍How to Verify Using USSD

For USSD, one should dial *352#.

Pick the 1st option, 'verify certificate' on the pop-up. You will then be required to enter the vehicle registration number.

Afterwards, you will be required to enter the certificate number.

‍How to Using Bima Yangu App

The first step is to download the app on platforms such as the Google Play Store.

Once the app is downloaded, click the verify certificate option, and you will be taken to another tab with options for the insurance certificate you want to verify. Pick the motor vehicle option.

You will then be required to scan the barcode on the insurance certificate to authenticate it.

Should the expiry dates of the certificate verified online be different from the actual physical certificate, one is advised to reach out to the association for assistance.

"Motorists are advised to dial *352# or use the BIMA YANGU app to confirm their insurance status, which will indicate whether it is Genuine, Expired, Invalid, or Upcoming (starting at a later date)," read the statement in part.

"If your certificate reads Invalid, reach out to AKI via 0709 640000 or info@akinsure.com for assistance."

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